About Us

Faze 3 is run by partners Sandra and Alan Ford. The shop, which was situated on the high street in the centre of Colwyn Bay, North Wales, was opened in 1997 and the first tentative steps into the web site began a couple of years later. We say “was situated” because, regretfully, the 7th January, 2006 saw the end of our closing down sale in the shop.

We see no reason to lay blame in any particular area; shopping habits have just changed over the years with the main growth coming from supermarkets, out-of-town shopping centres and the internet, leaving very little room for the small high street independent retailer. There is very little we can do about the first two but we can certainly embrace the power of the world wide web.

Unlike the shop where we always tried to have something for everyone, we have decided it is best to concentrate our efforts here and we will be doing that with our puzzle and love spoon ranges (although there are likely to be a few other ranges that we just can’t resist!).

We hope you like the choice available and that you find the site just that little bit different from others. Simple layout and easy navigation are always foremost in our minds.

Enjoy your visit and please let us know of any problems you encounter or suggestions you may have. We may design and maintain the web site but YOU are the user and your input really is appreciated.

OUR AIMS

Our aim with this site is to build a firm trust between our customers and ourselves. We want you to feel as comfortable placing an order with us as you would handing over your money in a shop.

In the past, we have subscribed to a number of associations (you’ve no doubt seen the logos on other sites) which “guarantee” the security of the site and that we are a reputable business to deal with. These associations are all very well but these people do not KNOW us. The people that really know us and are the best advertising that we could possibly have are our past customers. There are many that have returned to us over and over again during the years that we’ve been online.

We have now decided not to subscribe any longer to these various associations and instead, if you have any worries about ordering over the internet, we suggest four things to check.

Firstly, anyone can check a site’s security when ordering - just look for the small padlock at the bottom of the page when you get to the part where you enter your credit card details.

Secondly, you can check that we are not some fly-by-night site that is just after your money by visiting this site so you can see how long we’ve been on the world wide web. Some rather embarrassing viewing for us here but it shows that we’ve been around for a while !!!

Thirdly, never deal with any company that doesn’t show a full postal address and landline telephone number as we show you here.

Finally, we are very proud to point you to our Customer Testimonials pages. If what you read there doesn’t convey the way we work, then there’s nothing we can say that will convince you. Newer reviews from when this site went live can be entered here.

For old times sake, we have started an archive section where you will eventually be able to see all the items we used to sell in the shop.